CASE STUDIES
#1
CONTEXT
Our client, a company with the need to have back-up for all human resources in an important department.
REQUIREMENT
Back-up insurance for all positions in the department.
OUR APPROACH
Building a medium-term development plan where resources are multi-tasking.
The following were ensured: staff evaluation, motivation plan, individual development plan.
ACCOMPLISHMENT
Back-up provided for all tasks in the department by increasing multi-tasking skills from 15% to 75% per individual. All the operational documentation necessary to operate the tasks was created.
#3
CONTEXT
Our client, a company with the need to ensure operational efficiency in specific processes (meeting delivery deadlines for some tasks).
REQUIREMENT
Ensuring operational efficiency by operating processes in a standardized manner.
OUR APPROACH
Identification of all processes and vulnerable areas, but also the way of operation differs from person to person. The proposal to implement a standard way of working.
ACCOMPLISHMENT
The following were ensured: standardization of the operating mode, performance indicators at the individual level, individual training that led to compliance with the deadlines for the delivery of some tasks.
#5
CONTEXT
Our client, a company with the need to ensure operational performance monitoring for certain processes.
REQUIREMENT
Ensuring performance indicators relevant to each process and ensuring a way to track the indicators at operational management level.
OUR APPROACH
Establishing strategic and operational objectives that require monitoring through performance indicators. Analyzing how you work in your current process and the data that is automatically collected. Create real-time digital performance indicators and tracking mode.
ACCOMPLISHMENT
Increasing the agility of the management team and reducing operational meeting times by approximately 30%.
#2
CONTEXT
Our client, a company with the need to provide specialized human resources for the operation of processes specific to different fields of activity.
REQUIREMENT
Ensuring a way of tracking the current skills of each manager in order to diversify specializations.
OUR APPROACH
Creating the skills matrix in digital format for each manager.
ACCOMPLISHMENT
The following were ensured: the skills matrix in digital format with performance indicators, the updating of operational documentation as training material, training plan for different fields of activity.
#4
CONTEXT
Our client, a company with the need to ensure the correctness of data from a complex list of data.
REQUIREMENT
Ensuring a standard and documented way to complete and check the list and train staff to operate the new way of working.
OUR APPROACH
Analyzing the way of working in the current process followed by creating and documenting a new way of working in consultation with the direct operators in the process and other stakeholders in the organization.
ACCOMPLISHMENT
The following were provided: standard process map, procedure for completing the list, checklist for checking the list, performance indicator for checks and staff training. The data accuracy rate was between 95% and 100% in the first weeks after implementation.
#6
CONTEXT
Our client, a company with the need to make the bidding process more efficient.
REQUIREMENT
Standardization of the bidding process, increasing productivity and reducing content errors in bids.
OUR APPROACH
Establishing customer and company expectations regarding the content of offers, analyzing the current process by which offers are created, analyzing the current tools used to create offers. Creation of a standardized process and a standard digital tool for creating offers. Training staff to go through the process and use the bidding tool.
ACCOMPLISHMENT
35% increase in productivity in creating offers, 20% reduction in content errors in offers.